RETURNS AND REFUNDS
Please inspect your order upon delivery. If there is damage, please contact us immediately. Please include a note explaining the reason for the return if other than damage, your comments are important to us, they will help improve our service and product quality. Please return items within 30 days to receive a prompt exchange or refund. (Please note that you are responsible for the safe return of merchandise and all shipping costs.)
Items must be returned prepaid, in the original packaging. We cannot accept returns sent C.O.D., and original shipping charges are not refundable. If you paid by check or money order, we will issue a refund check. For credit card orders, a credit will appear on your next month's statement. A 15% restocking fee will be charged on all orders returned, except for damage of course.
Until we find a carrier that is reliable (and cost effective) we will only be shipping inside the contiguous United States. Shipping charges (in many cases) have been running more than the frames.
We cannot ship to P.O. boxes.
Please ship returns to:
c/o Stephen Crisafulli
1706 Westcliff Dr.
Newport Beach, CA 92660
ArtFrames.com offers a flat rate charge on shipping and handling. $16.95 for any order, large or small, shipped to your doorstep within the contiguous United States. Orders over $250 Ship for FREE!
All frames are built to order and may take up to 4-5 weeks for delivery, often they arrive much sooner. We will email your tracking informations as soon as your order ships.
If you are a returning customer and have moved, please let us know in the customer comments section at check out.
All the corners of our frames are individually wrapped and boxed to insure they arrive safe and undamaged.
If you have any questions, please contact us at firstname.lastname@example.org
ArtFrames - Serving the creative community online since 1998